October at ‘Pelican Towers’ is always guaranteed to mean one thing… National Customer Service Week! Each year we celebrate all things ‘Customer Excellence’ with a week of fun events and activities as well as recognising some of our customer service heroes across the business. I was overwhelmed by the amount of effort our team put in to make #NCSW19 a success and I know they are already looking forward to what next year’s event has in store.
In community news, I am pleased to share that the team raised a massive £630.19 for our quarter three charity, Avon and Somerset Search and Rescue! Our final quarterly charity of 2019 will be The NICU Foundation, a charity that I created following the premature birth of my son Harrison and I was thrilled that our People’s Council voted for it to be our official quarter four charity.
The charity has grown in strength and size over the last 12 months following our partnership with The South West Neonatal Network and the creation of our very first animation, which was not only played in NICUs all across the country, but also recently picked up an innovation at the Clinical Excellence Awards.
Finally, this month a big thank you to Simeon and Oliver from The Mortgage Heroes who took the time to visit ‘Pelican Towers’ and provide free mortgage advice to our team. This was a very fitting way to finish our ‘Financial Fitness’ focus and I know that the team excited to put into action what they had learnt.
