Our people

Ultimately like pelicans, we stand out from the crowd.

What makes us unique

At Pelican Business Services, every member of our team strives to be the best possible version of themselves. Surrounded by inspirational, highly motivated and energetic colleagues certainly helps. In every department you will come across helpful and engaging team members who will go out of their way to make you feel welcome and support you with whatever you need help with, no matter how complex your query.

Our leadership team

Oliver Jerrome

Managing Director

Oliver joined the Pelican team in January 2018 having previously worked within financial services leading large customer facing teams and supporting national change programmes. His main areas of focus are creating a positive and supportive working environment for our people, whilst striving to further improve the experience our customers receive when they contact us.

Outside of work, Oliver enjoys travelling and holidays with his wife and two daughters in addition to being a keen Bristol Rovers supporter.

Amy Badman

Director of Customer Billing

Amy joined the business in 2016 bringing with her a wealth of experience of leadership in financial services and a passion for customer excellence. She is proud to lead a team that is focused on customer experience and can provide genuine support and guidance for those that need extra help.

Away from work, Amy is the Event Director of her local park run supporting a team of volunteers put on a free, weekly, timed 5k community event each Saturday morning and she has a passion for the theatre.

Alex Chapman

Director of Finance

Alex is an ACA qualified chartered accountant and has occupied senior Finance positions in the banking, information technology and debt recovery sectors before joining Pelican Business Services in May 2015.

Having had a balance of FTSE and SME roles, Alex is able to draw upon a variety of experiences when faced with business challenges as and when they arise.  Alex has occupied Board level positions for over 15 years of his career and has extensive project experience including large-scale outsourcing, implementing new IT systems and developing analytical tools to drive better decision making.

As well as spending time with his wife and two children, Alex enjoys running, playing football and partaking in the occasional sky dive and abseiling event.

Craig Watts

Director of Customer Services

The newest member of the team, Craig joined Pelican in December 2023, having worked in customer contact roles for over 25 years across industries as broad as recruitment, manufacturing and insurance.

He has a real passion for customer excellence. In his role as Director of Customer Services, Craig is driven to create a seamless, straightforward customer experience – enabling them to contact us how they want to, when they want to.

Outside of work, Craig lives with his partner, two children, and two dogs. He enjoys being outdoors and by the sea, spending quality time with his family.

Our leadership behaviours

Defining what we do

Our leadership team are the visionaries behind our business, they create and share their inspirational vision for their department. Just like our team members they are continuously focused on understanding the needs of our customers to deliver outstanding customer service.

Our leaders are brave and courageous. They are always seeking out opportunities to progress our business, and are accountable for their actions.

They pride themselves on creating a culture that enables their team members to realise their full potential. Our leaders are professionals, demonstrating their integrity and expertise at all times.

We take careers at Pelican Business Services seriously

From the day you join us, you will be invested in

Every manager in our business treats your career seriously. Your career path is supported by a range of personal development solutions to help you achieve your goals and aspirations. We’re so passionate about developing our people that in 2016 we won a national award for the most innovative Learning and Development team of the year.

Putting your customers first

We are highly skilled in every area of our business and deliver award-winning customer service to our clients and in turn their customers.

About us

Our brand promise

Pelican Business Services is a trusted provider of integrated business services, helping our clients deliver excellent service at every stage of the customer journey.

What we do