What we do
Pelican Business Services puts your customers first.
What we do
Our brand promise that underpins everything we do
As a trusted provider of integrated business services, we apply our people skills and technical expertise to everyday business processes. From meter reading and billing to collection and managing the end to end customer experience, we are proud to help our clients deliver excellent service.
We provide integrated business solutions to our clients that include meter reading, accurate and timely billing and collections and debt management to support them to achieve their strategic goals.
For our clients' customers we provide an award-winning customer experience. We continuously think and act from the perspective of the customer to enable us to create a culture of innovative service excellence.
As an organisation, we have a common set of values that define what we stand for. These values haven’t been invented; they have been shaped by the company’s history and our work, and by the experiences of our people and the people we come into contact with.
How we do it
We’re always friendly, helpful and fair
We deliver award-winning customer service by recognising the needs of the customer and dealing sensitively with their challenges. We’re always open to new ideas and innovative technology, particularly where it enhances the customer experience. We ensure all the information we hold is safe and secure, and strive to protect our clients brand as it they were our own.
Our promise to you
Our people are at the heart of our business and are a large part of what makes us successful. We provide the right environment for personal development and job satisfaction, and engage staff in all major decisions affecting the company to work well together to deliver for our customers.