I’d like to start by celebrating some fantastic customer service news! In July, we received the quarterly C-MeX (Customer Measure of Experience) results for our clients; Wessex Water and Bristol Water. C-MeX is a survey used to measure the experience our customers have had with us, and is the way the regulator Ofwat, measure customer service across the water industry. I am delighted to share that Wessex Water finished 1st and Bristol Water 3rd for the first quarter of the year, an absolutely fantastic achievement that the Pelican team have made a big contribution towards. The service we provide to our clients and their customers, is our number one priority, and I’m incredibly proud of our customer service and support teams, who work collaboratively to ensure we’re always striving to provide an efficient, customer friendly and welcoming service to all.
In more exciting customer service news, during July, Wessex Water reached an amazing 5,000 customer reviews on Trustpilot, many of which would have been left following interactions with our Pelican team. This has been achieved whilst maintaining an ‘Excellent’ rating of 4.7 out of 5. This is an absolutely fantastic achievement for our customer facing teams, and another reason to be extremely proud following the excellent C-MeX scores.