About
As an organisation, we have a common set of values that define what we stand for.
Expert
Vision
The big picture
Our vision is a culture in which customers and clients have trust and confidence in the way we handle billing, collections and customer relations.
Pelican Business Services is trusted, professional and friendly not because these words look good on paper but because the company and its people really are all of these things.
Our values and brand personality
At Pelican Business Services, we have an established set of values that define what we stand for. Our values haven’t been invented they have been shaped by our company’s history, the work we do for our clients and by the experiences of our team members and the people we come in contact with.
Our four company values of expert, trusted, engaging and helpful means that we are passionate and professional across a range of disciplines and respected for the quality of our work, allowing us to be recognised as excellent employers.
Mission
Why we’re in business
Our mission is to develop our experience and people skills to be experts in outsourced business services. We are in business to provide excellent customer service and help and support our clients to achieve their strategic objectives and maximise their shareholder value.
Pelicans are commonly known for collecting things and storing them in a place that’s safe and secure. So are we. Just like the birds, we began life in a watery environment but today we’re recognised far more widely. We’re also both known for being nurturing and sociable. We are team members not individualists and like pelicans we stand out from the crowd.
Trusted
Our awards & accreditations
Water Industry Awards 2019
Finalist – People Initiative of the Year
Disability Confident Committed Employer
The Sunday Times 100 Best Companies to work for
20th Position
Employee Experience Awards 2018
Finalist: Engagement, Health and Wellbeing and Business Transformation
Customer Excellence award
Winner Business Leader awards 2016
Inspiring L&D team of the year
Winner Employee Experience Awards 2016
Utilities of the year
Winner Employee Experience Awards 2016
Overall winner – Employee Engagement
Winner Employee Experience Awards 2016
Small contact centre
Winner Customer Experience Awards 2016
Putting your customers first
We are highly skilled in every area of our business and deliver award winning customer service to our clients and in turn their customers.
Our Brand Promise
Pelican Business Services is a trusted provider of integrated business services, helping our clients deliver excellent service at every stage of the customer journey.