Record-breaking award winners!
There’s only one place to start and that’s with our latest awards success! During a fantastic evening of celebration at the South West Contact Centre Forum Awards in September, #TeamPelican scooped two prizes: Contact Centre of the Year and Mental Health in the Workplace! I describe Contact Centre of the Year as the ‘jewel in our crown’ as it’s so coveted. Our victory this year is even sweeter given that we have set a new record for winning it for two years running, something no company has ever achieved before. This really is an incredible achievement, and I am super proud of our teams for continuing to go all out to serve our customers with the #expert, friendly and trusted approach that we are best known for.
What’s more, looking after our teams’ mental health is one of our top priorities. So to be recognised once again for our mental health support is testament to the supportive culture we have created inside Pelican Towers. This is thanks not only to the efforts of our superstar Mental Health First Aiders, but to all team members in recognising that we all have a role to play in keeping mental health a live topic of conversation.
The two new trophies are a very welcome addition to our jam-packed trophy cabinet!