It won’t come as a surprise to anyone that there has been huge change taking place across our business over the last few months. In early March, following government guidelines, 98% of our entire team, over 300 people, moved to home working as a measure to protect against Covid-19. Like many other businesses, we needed to act quickly and efficiently to not only keep our people safe, but to ensure our customers didn’t notice any change in the usual excellent level of service they are used to.
With the majority of our team working on office-based desktop computers, it was no easy task to source and set up over 250 laptops at such short notice but thanks to our fantastic Business Support Services and IT teams, our team members were working from home successfully, including a fully operating Contact Centre being able to continue to serve our 1.2 million customers quickly and efficiently.