Cover Photo of Pelican staff

Spring is officially here and I was excited to hear during April that our Contact Centre has been shortlisted for the Most Effective Health & Well-being Programme and Team Leader of the Year categories at the National Contact Centre Awards on 16th May 2017. This is the first time the team have entered the prestigious awards and I am so proud of their hard work and dedication during the application process. Looking forward to updating you all next month.

One of my favourite quotes is

“catch someone doing something right”

I love hearing stories of how we have delivered for our customers. This month I would like to recognise Heather in our Customer Relations team who took delivery of a beautiful bunch of flowers sent in by one of our customers who was delighted by the service they received. Heather’s passion for delivering great customer service meant she was able to resolve the customers query at the first point of contact. Well done Heather.


I would also like to recognise our meter reading team who play a vital role working through all types of climates to ensure we deliver accurate and timely bills for our customers. During April I could not have been prouder to receive a tweet recognising the hard work and commitment that this team deliver.

“Great customer experience today. Meter reader suspected a leak and came to tell me. Customer helpline response exemplary”


It has been a busy month again for our Health and Well-Being committee raising awareness of depression this month as April marked the anniversary of the World Health Organisation (WHO) launch in 1948.

WHO lead a global campaign called Depression: Let’s Talk during April and they state that depression is the leading cause of ill health and disability worldwide and that according to latest research, more than 300 million people are living with depression right now.

Our committee provided a clear message during April that depression is not something to be embarrassed about; it is something that should be talked about. It can happen to anybody at any time. No one is immune but everyone can be treated if they receive the help they need.

I am so proud that we were able to raise awareness during April for this amazing cause.

Keeping on the theme on Health and Well-being, our hiking group completed their second hike to the Brecon Beacons on Saturday 15th April.

The group tackled a demanding route on the Black Mountain and being led by our experienced hiker Mike Paul, covered nearly 15 miles and climbed more than 3,500 feet, reaching 7 separate summits! They enjoyed fabulous views of wildest Wales. Mike said:

“the team were incredibly brave, especially Sam who was on her first Pelican fitness event, and also half-marathoner Tamsyn, who had overcome injury to complete the course in about nine hours”.

On a final note, I am delighted to confirm that we raised over £800 for our quarterly charity the Freewheels Blood Bikes. Blood bikes have been overwhelmed with the support they have received from Pelican Business Services and I am happy to hear that they won the ‘People’s Lottery‘ which has secured them two brand new bikes to deliver lifesaving support in our community. A huge thank you all of our team members who took the time to be involved and voted for this project.