Cover Photo of Pelican staff

During January, the team and I have been reflecting back over the charity work during 2016 and I am delighted to confirm that we raised a fantastic amount of £458.35 for the British Heart Foundation, our final quarterly charity whose mission is to win the fight against cardiovascular disease.

Keeping on the theme of supporting the local community, I wanted to share with you the following email I received from the manager Frederique of the Weston Food Bank following our donation in December:

“First and foremost, I wanted to thank you for your ongoing support for the foodbank throughout the year.

I had been warned that I would be amazed by the generosity of the community around us, particularly at Harvest and Christmas but now that I have experienced both of these seasons for myself, I must say that it was a complete understatement. Looking back at the past few months, all I can remember is the continuous flow of donations from the smallest to van loads, from food donations to toiletries and cleaning products as well as toys and other gifts, from offers of help and generous financial contributions to our work.

Having just completed the end of year figures, there is no doubt that your generosity was most needed and helped us sustain an increased level of demand for our services. In 2016 we provided emergency parcels for 4035 members of our community (1380 children included) from 2082 vouchers issued by our network of referral agencies. This is more than a 30% increase on last year’s figure of 3042 people fed. There is no doubt in the Foodbank team’s mind that without continued support from our donors and supporters as well as referral agencies, we would not have finished 2016 with a warehouse full, ready for 2017.

2017 will be another exciting year and we look forward to working with you.”

For me this really highlights how much our contribution has helped and supported the local community and I couldn’t be prouder of the team and their generosity and kindness.

As we look into 2017, our team have been busy voting for our chosen charities of 2017 and I am pleased to confirm we will be supporting:

Our Health and Well-being committee are back in full swing to support with our New Year resolutions starting with our first Pelican hike. Our walking group led by our experienced hiker Mike Paul, Head of Meter Operations took their first trip up the Brecon Beacons. As you can see from the photos, the team braved arctic conditions to reach the summit of Pen y Fan, at 886m (2,907 ft) the highest mountain in southern Britain.

I will leave you with a recent tweet we received during January recognising the fantastic work of one of our team members…

“Heather in your customer service team in Nailsea has been excellent dealing with an issue. Please ensure she is recognised”

Our customer was selling a property and unfortunately, the house sale was delayed due to an outstanding enquiry as to whether it was connected to mains sewers or not. For those of us who have brought or sold properties, this can be one of life’s most stressful moments.

Heather efficiently arranged for a sewer visit to be undertaken, expressed the urgency for the customer and asked our Operations team to complete this as soon as possible who, were very helpful in supporting. Heather was able to resolve the issue for the customer and support him in the journey to sell his property.

Wishing you a healthy start in 2017, Charley