Who we are
We deliver award-winning customer service by empowering our people to recognise the needs of our customers.
Our People
At Pelican Business Services we are always open to new ideas and innovations that will enhance the customer experience.
We pride ourselves on encouraging our people to continuously think and act from the perspective of the customer, building our culture of service excellence.
Helpful
Our history
We started life in 2001 as Bristol Wessex Billing Services Limited
We are a joint venture company owned equally by Bristol Water and Wessex Water and were established to manage all their metering, billing and collection operations and to serve as a point-of-contact for all non-operational customer enquiries.
We want to use that experience and expertise to expand our business into new sectors, new locations and with new clients. So, in 2015, we embarked on a journey involving all staff and stakeholders to develop a new name and new visual identity that would better reflect our company vision, mission and business objectives.
Engaging
Our leadership behaviours
Defining what we do
Our leadership team are the visionaries behind our business, they create and share their inspirational vision for their department. Just like our team members they are continuously focused on understanding the needs of our customers to deliver outstanding customer service.
Our leaders are brave and courageous. They are always seeking out opportunities to progress our business, and are accountable for their actions.
They pride themselves on creating a culture that enables their team members to realise their full potential. Our leaders are professionals, demonstrating their integrity and expertise at all times.
Ultimately, like Pelicans we stand out from the crowd
We’re known for being nurturing and sociable team members not individualists.
Our Brand Promise
Pelican Business Services is a trusted provider of integrated business services, helping our clients deliver excellent service at every stage of the customer journey.