Our people
Ultimately like pelicans, we stand out from the crowd.
What makes us unique
At Pelican Business Services, every member of our team strives to be the best possible version of themselves. Surrounded by inspirational, highly motivated and energetic colleagues certainly helps. In every department you will come across helpful and engaging team members who will go out of their way to make you feel welcome and support you with whatever you need help with, no matter how complex your query.
Our leadership team
Charley Maher
Managing Director
Charley joined Pelican Business Services in January 2015 and has over ten years’ experience in engaging and leading large teams driven to deliver award winning customer service.
Charley is proud of the really unique culture which has been created at Pelican Business Services that has a complete focus on values and behaviours to drive team members to become the best version of themselves, to ultimately deliver a great experience for customers.
In her personal life Charley is a wife, mum and founder of ‘The NICU Foundation’, a charity that raises money to support Neonatal Intensive Care Units to save miniature lives every day.
Mike Paul
Head of Meter Operations
Mike has 34 years’ experience in the water industry having specialised in water supply operations, auditing, system implementation, accounting and latterly billing and customer services.
Over last two years Mike has worked closely with Charley and the management team, firstly to learn and then to help embed a unique new culture to Pelican that is centred around helping people around ourselves to become great.
Mike is the father of two children both studying at university. He is a keen runner, hillwalker and skier, a former football player and an avid angler with a love for travelling.
Debbie Wood
Head of People
Debbie’s career encompasses over 20 years of expertise in HR, talent development, employee engagement and performance management. She is passionate about developing people here at Pelican Business Services and has created a number of exciting career enhancement and development programmes for our people to benefit from (including award winning coaching, mentoring and management development initiatives).
When she’s not designing innovative new people programmes, you’ll find Debbie ‘swinging her irons’ on some of the beautiful golf courses we have surrounding us in the North Somerset and Bristol area.
Amy Badman
Head of Credit Management
Amy joined the team at Pelican in 2016 as Credit Manager, bringing with her a wealth of experience in leadership in financial services. Amy took on her new position as Head of Credit Management in 2017 and looks after our Credit Operations, Social Policy and External Liaison teams. She is proud to be part of a culture where support and guidance is provided to customers who may struggle with their bills.
As well as coaching and developing her team, Amy enjoys being a member of Weston-Super-Mare athletic club and is qualified running leader.
Alex Chapman
Chief Operating Officer
Alex is an ACA qualified chartered accountant and has occupied senior Finance positions in the banking, information technology and debt recovery sectors before joining Pelican Business Services in May 2015.
Having had a balance of FTSE and SME roles, Alex is able to draw upon a variety of experiences when faced with business challenges as and when they arise. Alex has occupied Board level positions for over 10 years of his career and has extensive project experience including large-scale outsourcing, implementing new IT systems and developing analytical tools to drive better decision making.
As well as spending time with his wife and two children, Alex enjoys running, playing football and partaking in the occasional sky dive and abseiling event.
Rachel Crownshaw
Director of Customer Services
With 10 years’ experience leading customer-facing teams and driving customer acquisition strategy for a large international financial services provider, Rachel’s passion for customer service excellence is second to none.
A keen cross-country runner and enthusiastic cook, Rachel enjoys living in the Cotswolds countryside with her husband, son, dog, cat and chickens.
Mike Butt
Programme Director
Mike has more than 35 years’ service in the water industry having worked extensively in billing call centre and credit operations before going on to a varied career in information systems and project management with Wessex Water. Mike returned to Pelican Business Services in 2011 to lead the newly formed information services team and more recently has worked closely with Charley Maher to transform the group into the business support team we know today.
In his personal life, Mike played many sports as a young man but excelled at rugby. A car fanatic, he also loves all forms of cultural experience, especially relaxing, travelling and exploring in warm Mediterranean countries.
Lee Hudson
Head of Business Support Services
Lee has worked in engineering and support functions for over 30 years. Predominantly this was in the Telecomms sector programme managing large scale infrastructure implementations and leading supports teams to provide a high level customer journey once implemented. An Engineer by trade Lee is highly specialised in problem solving and creating a supportive structure that constantly reviews a high quality output with the customer being of priority concern.
In his spare time Lee enjoys playing football, having once been a semi-professional, and is a member of the local pelican running club. He also is a keen motorbike rider, enjoys all travel and is currently training to do a triathlon in 2019.
We take careers at Pelican Business Services seriously
From the day you join us, you will be invested in
Every manager in our business treats your career seriously. Your career path is supported by a range of personal development solutions to help you achieve your goals and aspirations. We’re so passionate about developing our people that in 2016 we won a national award for the most innovative Learning and Development team of the year.
Putting your customers first
We are highly skilled in every area of our business and deliver award winning customer service to our clients and in turn their customers.
Our Brand Promise
Pelican Business Services is a trusted provider of integrated business services, helping our clients deliver excellent service at every stage of the customer journey.