May

Cover Photo of Pelican staff

May is always a busy and exciting month at #TeamPelican as we hold our six-monthly Leadership Event and Pelican Briefs. These events are a great opportunity to gather team members and leaders from across our business to celebrate key achievements and to look forward to the year ahead. I really enjoyed hearing about the amazing things everyone had been up to and I’m so #Proud of our passionate and dedicated team who constantly strive to provide first class experiences for our customers.

Pelican Group

One of my favourite parts of each session is awarding our people with value awards for those who have demonstrated stand out examples of living our four values; helpful, trusted, expert and engaging. From simplification and customer experience to health and wellbeing and personal development, there were so many great stories to share with the rest of our business.

Last month we received the exciting news that Pelican had been shortlisted for a People Development initiative at the South West Contact Centre Awards. Earlier in the month, Joe and Roxy from our L&D team and Jack from our Contact Centre presented our application to the judges which will make up 70% of our overall score.

Learning and Development

I know that they would have done us proud and I look forward to sharing an update following the awards ceremony in June.

In more award news, I travelled up to Birmingham earlier this month with several members of the team to attend the Water Industry Awards where we were a finalist in the People Development category. Unfortunately, this time we didn’t bring home the silverware, but it was an honour to be shortlisted against such worthy finalists.

Water industry awards

This month our ‘Pride Patrol’ held their first meeting of the year, to begin preparations for Bristol Pride on Saturday 13th July. Last year was an absolutely amazing event and I can’t wait to see what the team pull out of the bag this time! If you would like to find out more about Bristol Pride, just check out their website.

Pride preparations

I love receiving our Live Chat report and reading through the comments that customers leave after an experience with our team. I have picked out a few of my favourite comments that I would love to share:

Holly was extremely helpful even via livechat you could tell she was a nice lady and was easy to converse with during the chat well done holly and Wessex water livechat services

Samantha offered great and speedy customer service. 10/10! Thank you

Amazing help and advice from Miles, professional yet warm.

Thank you to everyone in our Live Chat team for always going the extra mile to support our customers.

Finally, this month, a big shout out to our Finance and Cash Office team who recently used their community day to beach clean at Layde Bay in Clevedon. In a couple of hours, they filled two large buckets whilst logging what they had found to feed into international marine conservation research. The number of small pieces of plastic picked up highlights why we made the decision to remove single use plastics from our offices.

Beach cleanup