July

Cover Photo of Pelican staff

What a month July has been! Apart from being one of the hottest months I can remember for a long time, it has also been full of moments where I have been so incredibly proud of our team.

First up and July was the month that our ‘Pride Patrol’ jumped into action to support Bristol Pride on Saturday 14th July. The team spent so much time planning the day and encouraging as many of #TeamPelican to come along and join the fun! Here’s a small snapshot of the team in action.

Pride is not just a time to celebrate everything that the LGBTQ community have achieved but also to remember those across the world that still live in fear of just being themselves! To see the team marching through Bristol, singing at the top of their voices made me incredibly proud and I can’t wait to see the group continue to grow in preparation for Pride 2019!

Next and I was extremely happy to see the numbers for our ‘Working Parents Network’ grow as we held our second meeting this month. The aim for the group is to provide a forum for parents, soon to be parents or team members considering parenthood, support and advice on getting that perfect work life balance. It was really exciting to discuss developments that have been put in place to benefit working parents such as flexible working and family friendly polices whilst sharing hints and tips on how we can all make our working lives easier.

Each month I hear so many examples of our team going above and beyond to provide our customers with outstanding service and as always this month there were a few that really stood out for me.

First was a letter we received from a customer for Vanessa from our Contact Centre and Richard from our Customer Relations department:

“I feel compelled to contact you relating to services received following a hidden leak at my property recently. What an amazing service! All were very professional, efficient with excellent customer relationship skills. Congratulations. I must also mention the helpful lady at the end of the phone and the man who dealt with the final bill workings. His workings allowed a big sigh of relief! Once again, a big thank you.”

 

Nicky from our Contact Centre received the following email from a customer:

 

“I called to discuss my billing as I have been in financial difficulty. The lady I spoke to over the phone congratulated me for getting a full time job, as my income and financial stability was all over the place for a number of months. This was fantastic to hear for me, as it’s not easy speaking about my troubles over the phone, she made my day. She reassured me that we would come to a suitable arrangement for me as soon as I was able to pay and made me feel trusting of the company. She made the whole process so easy for me. People may not think about it but the way their attitude is towards people with money troubles can really impact their thoughts and their mood, and it was so lovely not to feel patronised or pressured.”

 

Reading these comments really hits home at why we do what we do and I am so proud of our team who do everything possible to look after our customers.

Onto our community and I am very happy to report that #TeamPelican managed to raise an amazing £713.52 for our quarterly charity Headway Bristol.

Everyone loved getting involved in our special charity days this quarter including #HatsForHeadway day! We have now started raising money for our next quarterly charity, Ronald McDonald House Bristol who provide free ‘home away from home’ accommodation to families while their child is in hospital. Everyone is ready and raring to go with lots of activities planned to support our fundraising efforts.

For more information about this quarter’s chosen charity, please visit https://www.rmhc.org.uk/

Finally this month, I would like to share some news from our Pelican hiking club whose most recent expedition took them to Dartmoor. Starting on the western edge of the moor, the group climbed more than 1,000 feet and summited several tors reaching Ger Tor in the south where they enjoyed fantastic views across Dartmoor and the River Tavy.

 

I am looking forward to hearing about the groups next voyage and a getting a chance to view some more great photos!