February

Cover Photo of Pelican staff

I am extremely excited this month that to announce that Pelican Business Services was officially listed 20th in the Sunday Times 100 Best Companies to work for and awarded the highest (3*) accreditation for extraordinary levels of workplace engagement.

I am so proud of everyone at #TeamPelican that work continuously to ensure our people and customers are at the heart of everything we do.

Since the official rebrand of Pelican my leadership team have been the backbone of driving employee engagement across our business with the aim of turning ‘just a job’ into a career for our team. We have seen a year on year increase in employee engagement as recorded in our six monthly ISay surveys and along with our People Plan and first class team member progression strategy, I am so proud that Pelican and its people have received this recognition.

We stand out from the crowd

A special thank you goes to the members of our Health and Well-being committee for spending so much time and effort creating such an awareness around the importance of mental and physical wellbeing within our team and for the awesome events they arrange to keep people smiling.

The first day in any place of work is the first chance you get to show new team members what sort of business you really are. From our brand new corporate induction and Aspiring Leaders course to our IMentor and IManage programmes, we pride ourselves on giving every single member of the team the opportunity to ‘stand out from the crowd’ and become the best possible version of themselves. Big thanks to our award winning Learning and Development team for all of their help driving employee engagement throughout the business.

Much of the credit also goes to our People’s Council reps who are continually looking for opportunities to enhance the way we work and engage both team members and customers. They keep us grounded as a business and remind me that there is always more we could do. It’s thanks to the work of People’s Council and the feedback from our staff surveys, that we have been able to evolve our policies and our work place in such a positive way.

Whether it’s flexible working, epic Christmas parties or our community and charity involvement that’s puts a smile on people’s faces, it’s our people that make the difference every day and so this award belongs to our team of Pelicans who truly make it a ‘Best Place to Work’.

The Sunday Times Top 100 Companies - Pelican

Onto Health and wellbeing and this month we launched our 2018 plans with an old favorite – #FruityFriday. It was a great chance for our new Health and Wellbeing committee and champions to visit every member of the team with fresh fruit and spread the news of our exciting year of events!

The aim of our Health and Well-being Charter is to benefit our team, our customers and our stakeholders by enhancing productivity and engagement and reducing sickness absence and attrition.
We have two clear objectives:

  • To ensure our business recognises and fulfils the workplace well-being requirements of our people.
  • To embed a culture in which our people support each other to be happy, healthy and achieve their well-being goals through SMILING (Sharing Skills, Motivating, Inspiring, Listening, Informing, Not lecturing, Great team work)

February was a fantastic month full of activities and fundraisers to support our staff with their physical and mental wellbeing including our ‘Love yourself for Lent’ challenge and our ‘Flood of Love’. We challenged our team to flood the business with heart-warming moments spent with their colleagues, it is the month of Valentine’s day after all!
Our Bristol North Meter Reading team were also out and about using their Health and wellbeing day to battle the cold February weather for a team walk down Clevedon seafront. There is no better way to finish a chilly walk than with a nice hot cup of tea!

Bristol North Meter Reading Team in Clevedon

This month I received an update on our Live Chat performance and I am so impressed with the comments we received from customers using the service. I want to highlight a few of my favorites:

  • Being able to use “Live Chat” is brilliant. Its quick, efficient. Advisors are helpful and courteous. Takes the stress out of what used to literally drive me to distraction when having to use an automated phone ….. brilliant service. Thank you – Chris
  • Holly was a little star, she was helpful, informative, and she was totally on the level, not condescending in the face of naive questions! An asset to your company. – Holly
  • Jade was extremely helpful and is also sending me a Pension Credit discount form to fill in, very prompt answers and I am most relieved to have spoken to her. – Jade
  • The agent Mark was very polite, helpful and very prompt with his responses. Hope to deal with again. Thank you – Mark

What a wonderful collection of comments! I am always extremely #Proud of our Live Chat team who work so hard to provide an unforgettable customer experience.

In my blog last month, I spoke about the tragic news of a local lady, Claire Tavener, who was tragically murdered leaving behind her two young sons. The team wanted to do anything they could to help. As a business, we decided to support Claire’s family by raising as much money as possible as our quarter one charity.

I have received news that following all of our teams fundraising efforts so far, we have raised £1,515! With one more dress down day left, this is turning out to be the highest amount we have ever raised in a single quarter! A big thank you to our team for their kind donations and we hope that in some way our donation can help Claire’s family through an incredibly sad time.